• We will ship your item as quickly as possible. That’s usually within 1-2 business days.
• For expedited shipping, please select “Expedited Shipping” at checkout.
• We ship across North America and overseas for additional rate. Contact us for International shipping options.
WARRANTY Lupine warranty information
Lupine is proud to offer a 2-year warranty on all of our lights. We offer a 1-year warranty on batteries. We provide a battery trade-in service that you can learn about in the Battery Trade In Guide
We offer excellent customer support, and will help you resolve any issues beyond your warranty.
If your product is under warranty, we will repair your product at no cost. Please submit a Request Service form to request repair or service and select the “Under Warranty” option for free service.
REQUEST SERVICE Request service to your Lupine light or battery
A Service Request form (below) is required in order to book service for your light, battery or other Lupine product. Please fill out the required fields below and submit your request to our Support Team. We will contact you within 24 hours of your request to confirm your service. Once your Lupine has been received, service will be completed with a 4-8 working day or better turn-around time.
Standard service charges:
Battery: $30 + shipping
Neo/Piko: $30 + shipping
Wilma: $40 + shipping
Betty: $50 + shipping
• Most services and repairs are done within 1-2 weeks after we receive your light.
• Expedited service is available for an additional fee.
• If your product us under warranty, we will repair your product at no cost. Not sure? Contact us.
• If you know what service you need, and would like to pay for it now, please add the service option to your cart.
Need a quote for service time? Need to check if your light is under warranty? Contact Todd.