Our friendly team in Mt. Gretna PA offers customer support that matches the quality of our products.
We’re your partner in maintaining the quality of your lights, performing quick & custom repairs, and helping you upgrade your system to the latest in Lupine innovation.
Instructional:
Manuals:
Videos:
Contact Todd with questions
Todd Nicholas – Todd@lupinenorthamerica.com
For all E-Bike questions, please contact
George Willetts – George@lupinenorthamerica.com
SERVICE
ORDERS
Order status, returns, & payment methods
Order Status
Login to your Lupine account to view your purchase history and order status. Don’t have an account? Sign up to create an account.
Returns & Exchanges
We accept returns & exchanges within 30 days of purchase date.
- We offer a full refund for returned items that have a return number, issued by us. Any damaged item will also be refunded.
- You must request an Issue of Return Number before returning or exchanging your item. Contact Todd.
- Item must be returned in original package, unused.
- You will be responsible for the return shipping fee.
*Ship your item to:
Lupine North America
Attn: Customer Support
767 Mine Rd.
Lebanon, PA 17042
Tracking Number is Required!
*We highly recommend using a shipping service that can track your package. We are not responsible for lost shipments to us.
Payment Methods
We accept Visa, Mastercard, PayPal, American Express and personal checks.
SHIPPING
How and where we ship
We ship via UPS, USPS and Fed Ex.
- We will ship your item as quickly as possible. That’s usually within 1-2 business days.
- For expedited shipping, please select “Expedited Shipping” at checkout.
- We ship across North America and overseas for additional rate. Contact us for International shipping options.
WARRANTY
Lupine warranty information
Lupine is proud to offer a 2-year warranty on all of our lights. We offer a 1-year warranty on batteries. We provide a battery trade-in service that you can learn about in the Battery Trade In Guide
We offer excellent customer support, and will help you resolve any issues beyond your warranty.
If your product is under warranty, we will repair your product at no cost. Please submit a Request Service form to request repair or service and select the “Under Warranty” option for free service.
REQUEST SERVICE
Request service to your Lupine light or battery
A Service Request form (below) is required in order to book service for your light, battery or other Lupine product. Please fill out the required fields below and submit your request to our Support Team. We will contact you within 24 hours of your request to confirm your service. Once your Lupine has been received, service will be completed with a 4-8 working day or better turn-around time.
Standard service charges:
Battery: $30 + shipping
Neo/Piko: $30 + shipping
Wilma: $40 + shipping
Betty: $50 + shipping
- Most services and repairs are done within 1-2 weeks after we receive your light.
- Expedited service is available for an additional fee.
- If your product is under warranty, we will repair your product at no cost. Not sure? Contact us.
- If you know what service you need, and would like to pay for it now, please add the service option to your cart.
Need a quote for service time? Need to check if your light is under warranty? Contact Todd. (see top of page)