Lupine North America is your partner in maintaining the quality of your lights, performing quick & custom repairs, and helping you upgrade your system to the latest in Lupine innovation.
Instructional Manuals
Lupine FAQ
Do you have any questions about the lamps or the ordering process? Perhaps you’ll find the answers here.
Instructional Videos
Check out our YouTube Channel where you’ll find helpful videos from us and great tips from our YouTube Community.
Specialty Inquiries
Can’t find the answers you need? Contact Aaron Snyder at aaron@lupinenorthamerica.com.
For all E-Bike questions, please contact George Willetts at george@lupinenorthamerica.com.
ORDERS
Order Status
Login to your Lupine account to view your purchase history and order status. Don’t have an account? Sign up to create an account.
Payment Methods
We accept Visa, Mastercard, PayPal, American Express and personal checks.
Shipping Methods
We ship via UPS, & USPS.
- We will ship your item as quickly as possible. Usually within 1-2 business days.
- For expedited shipping, please select “Expedited Shipping” at checkout.
- We ship across North America and overseas for additional rate. Contact Us for International shipping options.
Returns & Exchanges
We accept returns & exchanges within 30 days of purchase date.
- We offer a full refund for returned items that have a return number, issued by us. Any damaged item will also be refunded. Request an Issue of Return Number before returning or exchanging your item by emailing todd@lupinenorthamerica.com.
- Item must be returned in original package, unused.
- You will be responsible for the return shipping fee. Ship your item to:
Lupine North America
Attn: Customer Support
767 Mine Rd.
Lebanon, PA 17042 - Tracking Number is Required! We are not responsible for lost shipments to us. Use a shipping service that can track your package.
Warranties
Warranty Information
Lupine is proud to offer a Lifetime Warranty on our light systems. Batteries are covered under warranty for a 2 year period. We also offer a battery trade-in program that you can learn about in the Battery Trade In Guide.
We offer excellent customer support, and will help you resolve any issues beyond your warranty.
If your product is under warranty, we will repair your product at no cost. Please submit a Request Service form to request repair or service and select the “Under Warranty” option for free service.
Service & Repairs
Repair Process
Our friendly team in Mt. Gretna, PA offers customer support that matches the quality of our products. We’re your partner in maintaining the quality of your lights, performing quick & custom repairs, and helping you upgrade your system to the latest in Lupine innovation.